Thank you for purchasing Infinit theme. If you have any doubt about this theme or you find an issue, please read our FAQs page. If you can not find your answer, you have simply submit a support ticket via SUPPORT CENTER, our team is happy to help out and walk you through any questions.
Our theme provides a lot of features with nice design for building a professional e-commerce website:
- Many support and technical questions will already be answered in this documentation, so please read our Documentation first. Please read carefully and follow from Top to Bottom, you will find the detailed instruction to setup each of element in theme.
- If you need further assistance or have any further questions, please create a support ticket to SUPPORT CENTER and our support team will gladly assist you.
- All of your tickets will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days from Monday to Friday. At weekends, our support is also limited because we don't work on the weekend.
- A supported item includes support service for 6 months from the purchase date. You’ll also have the option to purchase the support extension up to 12 months if you want. If the support time on your license is expired, you can extend your support time by following: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Item support includes
- Availability to answer questions or problems regarding the item’s issue and features
- Get assistance with reported bugs and issues
- Providing update versions to ensure compatibility with new software versions
Item support does not include
- Customizations and installations
- Setting up your store
- Support for third party extension/software/plug-ins
- Teaching you HTML & CSS etc